Identify which of the variety of methods, or “listening posts,” your selected organization uses to gather the voice of the customer, including their needs and expectations, their feeling of importance, and their satisfaction as a customer.

Recommendations for Improvement

Explain how your selected organization applies the six steps from key customer-focused practices for quality management in the customer focus to meet or exceed customer requirements.
Identify which of the variety of methods, or “listening posts,” your selected organization uses to gather the voice of the customer, including their needs and expectations, their feeling of importance, and their satisfaction as a customer.
Evaluate the principles of workforce engagement, and empowerment and motivation, and evaluate why these two items are important to quality, and which five of Deming’s 14 points relate directly to the notion of empowerment.