What are the benefits of implementing your recommendations?are there any potential service level impacts?What is the overall NPS score ?How could the overall TCO be reduced?Build a Hypothetical Action Plan to improve Performance.

Data Analysis Case study

What are some potential drivers of the decreased customer satisfaction and increased call volume?

What data supports these findings and how did you come to these conclusions?

What are some potential recommendations to improve these issues?

What are the benefits of implementing your recommendations?are there any potential service level impacts?

What is the overall NPS score ?How could the overall TCO be reduced?Build a Hypothetical Action Plan to improve Performance

Include a slide on what you think the challenges the Telco industry are facing and how these could impact the overall CX

Explain the application of at least three types of fixed-price contracts.Determine the implications for the supplier and the purchaser for each type.

Preparing for the Interview

You are working for a manufacturer of a specialized guidance system for the latest jet fighter aircraft used by several branches of the military.

Your current position is as a senior supply management specialist reporting to the Vice President of Purchasing.

She asks for your help in developing a series of questions to be used in interviewing and hiring a new junior buyer, an entry level position.

You have agreed that the successful candidate will have 0-2 years of experience and a bachelor’s degree in a related field.

Most importantly, the new hire must have an excellent grasp of the current vocabulary and tools used in the professional practice of supply management.

Knowing that you have recently completed at least one course in supply management, she now asks that you provide written answers to the questions so that the other interviewers can judge the candidates’ knowledge. The questions are:

Give examples of at least three different job titles within supply management and explain how they contribute to the success of an organization.

Choose one department in a company (such as legal, logistic, operations, quality assurance, etc.), and explain how the company benefits from a facilitated integration of supply management with this internal partner.

Explain the role that supply management plays in achieving sustainability goals in an organization.

Select at least five items that would be considered when determining the total cost of ownership (TCO) for a piece of capital equipment. Classify each item as being either a positive or negative value if asked to complete the calculation.

Name at least three characteristics that you share with professional negotiators. Explain why you believe each is important to your role in supply management.

Select one method of using data to choose a new supplier. Summarize why you believe this is an appropriate, fair, and consistent method of conducting business.

List at least three special considerations when seeking international sources of materials. Compare how each differs from doing business only within the United States.

Explain the application of at least three types of fixed-price contracts. Determine the implications for the supplier and the purchaser for each type.

Contextual (Level One) headings must be used to organize your paper and your thoughts.

Must address the topic of the paper with critical thought.